FAQ
Questions and Responses Document
1. What payment methods do you accept?
Response: We accept all major credit cards, PayPal, and other secure payment options available at checkout. Your payment information is always protected and encrypted.
2. Can I cancel or modify my order after placing it?
Response: Orders are processed quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us within 24 hours of placing it. After this period, we cannot guarantee changes or cancellations.
3. How long does shipping take?
Response:
- United States: 15–30 business days
- International: 30–45 business days Please note that delivery times may vary due to customs, holidays, or high order volumes. We’ll provide tracking information once your order ships.
4. Why did I receive only part of my order?
Response: To speed up delivery, items in your order may ship separately from different suppliers. You’ll receive tracking information for each package.
5. Do you offer tracking information?
Response: Yes! Once your order ships, we’ll email you a tracking number so you can follow its journey. If you don’t receive tracking details, please contact us at customercare@yourtrendingstore.com
6. What is your return policy?
Response: We accept returns for the following reasons:
- Shipping errors (e.g., wrong item sent)
- Damaged or defective items
For personal reasons (e.g., changed your mind, didn’t like the product), we offer store credit only. Items must be returned in original condition, with tags and packaging intact, and the customer is responsible for return shipping costs. Photos of the item will be required for approval before return.
7. What if my item arrives damaged or incorrect?
Response: We’re sorry for the inconvenience! Please contact us immediately with photos of the damaged or incorrect item. We’ll offer a refund, replacement, or store credit, depending on your preference.
8. Do you offer returnless refunds?
Response: In some cases, we may issue a refund without requiring the item to be returned. This applies to low-cost items, damaged goods not suitable for reuse, or products with high return shipping costs compared to their value. We’ll let you know if your order qualifies.
9. Do I have to pay customs or import fees?
Response: International customers may be responsible for customs duties or import taxes, depending on their country’s regulations. These fees are not included in the product price or shipping cost.
10. How do I contact customer support?
Response: You can reach us anytime at customercare@yourtrendingstore.com. We’re here to help with any questions or concerns you may have.
11. Can I return an item if I don’t like it or no longer need it?
Response: Yes, but we offer store credit only for returns due to personal preferences. The item must be in original condition, with tags and packaging intact, and the customer is responsible for return shipping costs. Photos of the item will be required for approval before return.
12. What happens if my package is lost in transit?
Response: If your package is lost in transit, please contact us at customercare@yourtrendingstore.com . We’ll work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.
13. Can I exchange an item for a different size or color?
Response: We currently do not offer direct exchanges. If you’d like a different size or color, you can return the item (if eligible) for store credit and place a new order.
14. How do I know if my order was successful?
Response: After placing your order, you’ll receive a confirmation email with your order details. If you don’t receive this email, please check your spam folder or contact us at customercare@yourtrendingstore.com
15. What should I do if I entered the wrong shipping address?
Response: If you entered the wrong shipping address, please contact us immediately at [your support email]. If the order hasn’t been processed yet, we’ll update the address for you. Unfortunately, we cannot make changes once the order has been shipped.
16. Do you offer discounts or promotions?
Response: Yes! We occasionally run special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
17. Can I track my order?
Response: Yes, you can track your order using the tracking number provided in your shipping confirmation email. Please use the following link: https://www.17track.net/es
18. What if I don’t receive my order within the estimated delivery time?
Response: If your order hasn’t arrived within the estimated delivery time, please contact us at customercare@yourtrendingstore.com. We’ll investigate the issue and provide a resolution.